Class Cancellation Policy

At Better Gym, our Group Training and Reformer Pilates sessions are popular and limited in capacity. To keep things fair and ensure others can book in, we ask all members to cancel any class they can’t attend as early as possible.

Cancellation Window

• Cancel more than 12 hours before your class start time = Your class credit will be returned.

• Cancel within 12 hours of the class start time = Your credit will be forfeited and a late cancellation fee may apply.

Waitlist Window

• Waitlists are not allowed to be joined up to 12 hours before the class starts.

• Automatic promotion from waitlist to booked up to 8 hours before the class starts.

No-Show Policy.

• If you’re booked into a class and do not show up (and haven’t cancelled), your credit will be forfeited, and a $10 no-show fee will apply.

• Repeated no-shows may lead to temporary booking restrictions at Better Gym’s discretion.

Important Notes.

• These policies apply to both Group Training and Reformer Pilates sessions.

• If you’re on a Class Pack or Limited Membership, a no-show or late cancellation will still deduct one of your available credits.

Need to Dispute a Fee?

We understand life happens. If you’d like to discuss a cancellation or dispute a fee, please email us at admin@bettergym.com.au

Use the subject line: Late Cancel Fee Enquiry – [Your Name]

Include:

• Your full name

• Date/time of the class

• A short explanation

We thank you for your understanding and consideration of this policy.