MEMBERSHIP MANAGEMENT
We’re Sorry To See You Go.
Cancelling is easy — but before you do, we'd love to make sure we've done everything we can to make your Better Gym experience work for you.
Take a look at the options below. If none of them fit, the cancellation form is at the bottom of the page.
Before You Cancel
A Few Things Worth Considering
Most members who reach this page aren't unhappy with Better Gym.
They're navigating something in their life — a change of routine, an injury, financial pressure, or feeling stuck with their training.
If any of these sound like you, we'd love to help.
Feeling Stuck With Your Training?
Sometimes progress plateaus and motivation dips. That doesn't mean it's time to leave.
Book a free check-in with your coach or instructor. We'll review your goals, reset your training, and get you back to feeling the results you signed up for.
Not Getting In As Often As You'd Like?
Life gets busy — and paying for classes you don't attend feels frustrating.
If you're not using your full membership, consider downgrading to a smaller weekly membership instead. Same coaches, same classes, just less financial commitment.
Life Just Too Busy Right Now?
Travelling, moving, having a baby, or navigating a demanding stretch at work?
Pause your membership instead of cancelling. You'll keep your spot, avoid re-signing fees when you come back, and pick up right where you left off.
Financial Pressure?
We understand cost of living is tight — and we'd rather have a conversation than lose you.
Reply to us before you cancel and let's talk through what might work for your budget. Sometimes there's an option you haven't considered.
Still Want To Cancel?
We Understand.
If none of the above fit your situation, we completely respect your decision. Here's how the cancellation process works.
Step 1 — Fill in the form below
Complete the cancellation form and submit. You'll receive a confirmation email on Wednesday when we process your request.
Step 2 — Your notice period
Better Gym memberships require 28 days' notice. This is standard across all memberships and is outlined in our terms and conditions.
Step 3 — Your final billing
You'll be billed as normal during your notice period, and your access continues right up until your last day.
Step 4 — Your last day
Access to Reformer Pilates, and/or Group workouts ends on your final day referred in the email. No further payments will be taken.
Step 5 — Any early exit fees
If you're within your initial 3-month commitment period, a $200 early exit fee applies as per our membership terms. If you're past that period, no early exit fee applies.
Membership Cancellation Form
Please complete the form below. A member of our team will confirm your cancellation and final billing dates this coming Wednesday.
By submitting this form, you acknowledge you have read and understood the cancellation notice period and any applicable exit fees as outlined above.
Have A Question First?
If you'd rather chat before making a decision, we're happy to. No pressure, no sales — just a conversation.